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All Systems Normal
99.99% uptime over the last 90 days — zero incidents in the last 14 days.
Core Services
API & REST endpoints
Operational · 42ms p95
GraphQL API
Operational · 58ms p95
Hosted checkouts (global)
Operational · 720ms load time
Merchant dashboard
Operational · 620ms load
Webhook delivery
Operational · 99.98% success
Payment Processing
Stripe routing
Operational · 94.2% approval
NMI routing
Operational · 92.1% approval
Authorize.Net routing
Operational · 89.8% approval
PayPal & Venmo
Operational
Braintree
Operational · 93.4% approval
Adyen (global)
Operational
Integrations
Shopify sync
Operational
Klaviyo events
Operational · 1.8s avg delivery
ShipStation fulfillment
Operational
TaxJar / Avalara
Operational
Supporting Services
Email deliverability
Operational · 99.7% inbox rate
SMS gateway
Operational · 99.4% delivery
File storage & CDN
Operational
Analytics pipeline
Operational · 6s lag
Incident History

Past 90 days

Transparency matters. Every incident, big or small, is documented publicly within 24 hours.

Resolved
April 8, 2026

Elevated webhook retry latency in EU region

  • Duration: 22 minutes · Impact: Merchants in EU region saw delayed webhook deliveries
  • Root cause: Upstream queue throttling during auto-scaling event
  • Resolution: Added dedicated EU queue pool — latency back to normal
Resolved
March 14, 2026

Brief dashboard slowness affecting 3% of accounts

  • Duration: 11 minutes · Impact: Slow dashboard loads for a subset of accounts
  • Root cause: Database connection pool exhaustion during analytics ETL
  • Resolution: Increased pool capacity and added circuit breaker